Overview
Regulate your business communication with a fully- featured cloud-based software Dialpad conveniently. Improve your customers satisfaction level by increasing agents productivity and efficacy using Dialpad. You can easily monitor and coach agents at any place with powerful analytics dashboards. This intuitive software automates tasks to save your time. Boost the scores of CSAT, FCR and closed tickets which leads to great customer experience. Agents can resolve all kinds of issues confidently with real time recommendations to provide the best suitable solutions to the customers in no time.
Screenshot
Features
- Access Controls/Permissions
- Agent Interface
- Alerts / Escalation
- Archiving & Retention
- Assessment Management
- Audio / Video Conferencing
- Auto-Dialer
- Automated Routing
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Activity Dashboard
- Alerts/Notifications
- Chat/Messaging
- Communication Management
- Contact Management
- Live Chat
- Mobile Access
- Reporting/Analytics
- Third Party Integrations
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android
Training
- In Person
- Live Online
- Webinars
- Documentation
Dialpad Users
Available Support
- Phone
- Live Support
Language Support
- English
Company Details
Company Name: Dialpad
Headquarter: United States
Full Address:
Reviews
Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.
Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time.
I love the user interface, it’s super intuitive. My team really only needed about 10 minutes of training for us to really get the hang of it. On your own, you can just click/hover over items and learn what any unknown buttons mean.
I love that I can use Dialpad on so many different devices. It’s super helpful because I work from home. I can step away from my computer and still see if I get calls. The best upside is that it allows me to work from home. I don’t have to be tied to a landline at my desk.
Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home – SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features.
I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to “ask” the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful.
