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MiCloud Connect


Designed for businesses of all sizes, MiCloud Connect lets you move communications and collaboration to the cloud with confidence. It has a full-featured collaboration and communication solution that empowers users to work more efficiently and productively.

MiCloud Connect is one of the best cloud-based customer engagement tools that guides organizations to manage calls, chat, emails, audio-video online conferencing and screen sharing. You can simply move your entire communication and association to the cloud.


MiCloud Connect


  • Web Conferencing
  • Mobile Access
  • Manual Dialer
  • Audio / Video Conferencing
  • Chat / Messaging
  • VoIP
  • Real-time Chat
  • On-Demand Recording
  • Archiving
  • Chat / Messaging
  • Audio / Video Conferencing
  • Video Conferencing
  • Reporting/Analytics
  • Contact Management
  • Access Controls/Permissions
  • Alerts / Escalation
  • Archiving & Retention
  • Audio / Video Conferencing
  • Call Center Management
  • Call Monitoring
  • Call Routing
  • Call Scheduling
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • IVR / Voice Recognition
  • Manual Dialer


  • Deployment: Cloud Based, Web Based, SaaS Based, iPhone / iPad, Android


  • Live Online
  • Webinars
  • Documentation

MiCloud Connect Users

Available Support

  • Live Support
  • Online

Company Details

  • Company Name: Mitel Networks

  • Headquarter: Canada

  • Full Address:


Shoretel has decent support and this product makes things easy for our company. We have had the phone system for quite a few years and have not had much difficulty with it when we had it. We did switch over to a new phone system because it had much more versatilely for our growing company.

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If someone is unavailable the calls roll to someone else. This doesn’t always work how it’s supposed to. Some people get a lot more rolled calls than others.

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I dislike the connection issues and the problems that I have whenever I am using my Wifi and then reconnecting through my Wired connection. I am not sure if this is a VPN issue and that Mitel just doesn’t like us having a VPN but the issues are pretty bad and do need fixing, hence the lower than normal score.

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I promote to my customers all the all encompassing features bundled for our account profiles. This includes MiCloud Connect for Chrome, for PC/Mac, Mobility, and all the other features. Especially for the remote worker. Great selling points to get my customers on the latest phone platform.

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We were lacking quite a bit with our prior phone system. So the transition to shoretel was much needed. I was involved with the RFP and pricing discussion with a multitude of vendors. In all cases, Shoretel offered the greatest amount of features, including integration with our CRM (Dynamics) all while having the lowest price point. As the Director of HR, I am able to act as system admin with zero technical background, which is also greatly appreciated.

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