Aircall

Overall: Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
Pros: The most important part of Aircall is that we’re able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.
Cons: The only con that I have found from Aircall is the fact that you’re not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Read Full Review Here

Overall: Loved it but at times felt like I was “playing” customer service rep rather than actually having a big girls or boys ob
Pros: It was incredibly simple to use. Literally log in credential short tutorial and you’re up and running … easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation
Cons: Almost too simple… although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon’s attempted to easy their way into the logistics sector despite quietly being the forefront this whole time.

Read Full Review Here

What do you like best?
The interface is simple to use and is very user-friendly. Further to this, the installation is super easy and is plug-in and play with headset devices. The simple GUI is excellent as well; looks very clean when on a desktop. It also will make itself go to the top of the screen when you are receiving a call which is great when you have a busy workload and can’t miss calls.

What do you dislike?
I have not found anything I dislike. If I find any issues, the settings menu usually has everything I need to rectify it. Honestly, I cannot fault the software at all. I would say that mu only issue would be the ability to change themes to a dark theme as you may have custom windows and being able to change the colour scheme would be fantastic!

Read Full Review Here

What do you like best?
It’s very easy to manage calls and I can write down notes after a call, which notes are connected to our Zoho account and they appear over the contact so we manage the history and the needs of our clients, very useful. I can also see missed calls and listen to the voice message directly from the app, I can use as well the app from the laptop and from the phone so I can be always available to take a call and if I’m away for a while or I’m in a meeting I can select that I’m unavailable to avoid to received calls. I also like that I can pass calls to my colleagues with the featured “assigned” and make sure that someone else can take and call back that person.

What do you dislike?
I don’t like that I have to log in every day to the Aircall extension for Chrome. But I don’t have any other complaints so far.

Read Full Review Here