Overview
Channels is a Business Phone System which uses local phone numbers from more than 60 countries to provide businesses’ sales and customer service much-needed support. It has multiple features which can integrate with platforms like Shopify, Magento, Pipedrive, and more. With this you can see customer details before a call, so you can avoid a needless interview and go straight to the important matters.
Screenshot
Features
- Call Recording
- Call Logging
- Virtual Call Center
- Call Routing
- Mobile Access
- Call Recording
- Outbound Call Center
- Reporting/Analytics
- Inbound Call Center
- SIP Trunking
- Call Routing
- Customer Engagement
- Call Recording
- Phone Key Input
- Voice Mail
- Softphone
- Reporting/Analytics
- Contact Management
- Call Center Management
- Live listening
- Ecommerce integration
- App integration
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based, iPhone / iPad, Android
Training
- Live Online
- Webinars
- Documentation
Channels Users
Available Support
- Live Support
- Online
Language Support
- English
Company Details
Company Name: Channels
Headquarter: United States
Full Address:
Reviews
Easy to administer at all levels, general settings, users and campaigns Flexible scripting tool Very good sound quality Exceptional customer service Team very responsive to customer requests Integrated email functionality
The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it’s time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.
Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.
It’s nice to have the dashboard on CrazyCall to visually see your progress when making calls through a list. You can clearly see how many people are on the phones and how many calls have been made or still need to be made.’
It has raised our level of organization and management more than any other addition to our current workflow. It’s helped cheapen our operation, increase the quality of our calls, and create powerful reports of any kind.