Overview
JustCall is a cloud-based phone system which helps businesses appear more local to their international customers and prospects, helping them build trust and gain their confidence. It comes with a number of workflow automation features around SMS and Phone Calls.
Screenshot
Features
- Call Recording
- Employee Directory
- Call Routing
- Virtual Call Center
- Call Monitoring
- Information Locater
- Record Prospect Data
- Automated Emails
- Session Summary Notes
- Web Conferencing
- Power Dialer
- Call Scheduling
- Personalization
- Generate Location
- Blended Call Center
- Call Scripting
- Queue Management
- Auto reply SMS Bot
- Real-time call monitoring
- Appointment scheduler
- Campaign Specific Caller ID
- Contact Management
- Telemarketing Management
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android
Training
- Live Online
- Webinars
- Documentation
JustCall Users
Available Support
- Live Support
- Business Hours
- Online
Language Support
- English
Company Details
Company Name: JustCall
Headquarter: United States
Full Address:
Reviews
JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.
We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.
The software is simply amazing. It is easy to use, it connects with our CRM Keap/Infusionsoft and the support staff is extremely responsive to any and all of our needs. The operational efficiencies that this software provides to our agency is beyond it years and truly innovative. We not only use this software for SMS, Text Message Marketing, Call-Tracking & Call-Recording, but we recommend this to all of our clients. If you’re sitting on the fence or decide other options we highly recommend you go with JustCall.io. Their software and their support is 5-Stars all the way around.
At this time there are not many downsides but I have been unsuccessful at Porting my original phone number after multiple attempts. I have noticed also that it has created “New Just Call” Contacts automatically and in some cases, it has even “Forgot” names of people in current conversations.
I decided to try JustCall.io because of its tight integration with Pipedrive, which we use as our CRM. It was being used by our sales and business development people. The main draw for us was its ability to allow SMS messaging to prospects and clients from within the Pipedrive platform. Studies have shown that AFTER actually speaking with a prospect, use of SMS is acceptable and in fact increases conversion to paying customers significantly when used correctly.
