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Twilio SendGrid is a master in customer relationships. The software is a cloud-based email service management solution which gives a boost to marketers and developers. Over 80,000 users trusted Twilio SendGrid globally including small and big clients to increase their online engagement rate and profits via email marketing campaigns. Apart from award winning API, this software delivers strong, one-to-many sending, simplified segmentation, dynamic and hassle free campaign editing and practicable analytics.

SendGrid is a hassle-free yet powerful marketing solution that enhances your customer engagement not just in numbers but interaction quality as well. The advanced technology offered by SendGrid guides senders to reduce time consumption, scale business performance and make their email marketing campaigns successful. More than 80,000 clients have trusted this solution worldwide which includes small and large scaled organizations to send about 45billion emails each month.

Twilio SendGrid is one of the best email delivery and verification tools which is trusted by more than 80,000 users including small and large businesses in the world to upgrade their engagement and progress. Twilio SendGrid is a cloud-based software and assists marketers and developers to send emails confidently. This offers you an award winning API and impactful marketing campaigns which includes one-to-many sendings in a click, simplified segmentation, dynamic and easy to use campaign editing and useful analytics.




  • AB Testing
  • Audience Targeting
  • Auto-Responders
  • Campaign Management
  • CAN SPAM Compliance
  • Catch-all Server Detection
  • Contact Database
  • Data Recovery
  • Disposable Email Detection
  • Domain Check
  • Drip Campaigns
  • Dynamic Content
  • Email Monitoring
  • Event Triggered Actions
  • Image Library
  • Landing Pages/Web Forms
  • List Management
  • Location Tracking
  • Mobile Optimized Emails
  • Queue Management
  • Reporting/Analytics
  • Response Management
  • Routing
  • Signature Management
  • Single Email Verification
  • Spam Blocker
  • Subscriber Management
  • Syntax Check
  • Team Management
  • Template Management


  • Deployment: Cloud Based, Web Based, SaaS Based, iPhone / iPad


  • Webinars
  • Documentation

SendGrid Users

Available Support

  • Email
  • Phone
  • Live Support

Language Support

  • English

Company Details

  • Company Name: Twilio

  • Headquarter: United States

  • Full Address:


Overall: Sendgrid helped us effectively manage our cold email outreach, supplying data in a very clear way for easy understanding. Sendgrid ensured we had an IP address and got our emails always delivered.
Pros: The most impactful feature of SendGrid for our business is data analysis of using both numbers and graphs to paint a very clear picture of the project performance. It is a very powerful tool we use for sending and managing emails campaigns, especially for cold email for marketing.
Cons: The most challenging part of using Sendgrid for us was the integration and setup process but the customer support and YouTube videos were very helpful.

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Overall: Sending emails without having to manually manage and handhold them through the process.
Pros: Easy to connect up and set up delivery of email, handles any bounces, spam reports, link tracking and continually trying to deliver. Allows set up of email authentication including SPF, DKIM and DMARC.
Cons: Sometimes things fail and can take a while to get to the bottom of, some of the reporting feels lack lustre and limited given the volume of emails we send. Support has at times been slow to get back to us, although they always do come back with answers.

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What do you like best?
The best thing about Twilio Sendgrid API is the ease of setup. First, when I created an account with Sendgrid, the steps to integrate your existing email server with Sendgrid Email API is very easy. Very few parameters like the API ID, password and username provided by Sendgrid need to be configured into the existing SMTP server and its done.

Moreover, you can use the Sendgrid API flexible plans with plans as low as 15$.

One more useful feature is the Usage Alert which is sent as an email. So you know, how many emails you have already used up and can accordingly plan the remainder of the month without increasing your monthly bill.

What do you dislike?
Most of the features provided by Sendgrid are useful for detailed analysis and further action. Nothing which I dislike as such.

Only thing which I like to mention was the increase in pricing of plans which happened when Sendgrid merged with Twilio. However, we have absorbed the increasing cost over the time period.

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What do you like best?
I needed an email API to implement in some of my websites. I use it for transactional emails and our email marketing service. We developed all features, and it works well with Twilio SendGrid Email API. It is easy to implement, maintain and the documentation is enough to start.

What do you dislike?
The plan’s price is something that one should know before starting to use the service. In the beginning, they were giving more than 10k sends per month. Nowadays, they give 100 sends by day. This amount is enough to begin, but if you need to grow a little bit, you will need to pay.

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They have been amazing, support is fast and helpfull. I don’t remember having any downtime with them ever since I joined the service.

Sendgrid has an awesome service for email marketing and transactional emails. It works 100% of the time, the support is amazing and it even gives you a free plan that will serve most people.

The price for email marketing (contacts) is a bit too high for me. It could be packed with way more interesting features. Also the editor sucks and it never sends the mail like it shows on the screen. But I do not use this feature.

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