Overview
The tribe is again a cloud-based community platform that is mainly aimed at enterprise-grade customer communities. Its key elements include full customization, modern design, comprehensive API, gamification, analytics, moderation tools, integration with other popular tools, etc.
Tribe allows its users to begin the discussion in their community and gives functionalities that help them ask doubts, start pools, organize events, follow people, and comment on discussions.
Screenshot
Features
- Activity/News Feed
- Advertising Management
- Alerts / Escalation
- Blogs
- Cataloging/Categorization
- Collaboration Tools
- Communication Management
- Community Management
- Content Creation
- Content Management
- Customer Engagement
- Customer Management
- Data Security
- Discussions / Forums
- Email Management
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based
Training
- In Person
- Live Online
- Webinars
- Documentation
Tribe Users
Available Support
- Phone
Language Support
- English
Company Details
Company Name: Tribe
Headquarter: Canada
Full Address:
Reviews
Overall: We could see better customer engagement after adding the social component inside our app to help the members connect with each other.
Pros: In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.
Cons: There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.
Overall: Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.
Pros: Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.
Cons: On the downside, Tribe’s third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.
What do you like best?
I am loving the Tribe platform. It’s been really easy to set up. I’ve also really enjoyed how easy it is to integrate notifications to Slack so we can keep up with what’s happening on the Community pages at all times.
What do you dislike?
Nothing really to dislike. More features can be added but like all software, I am sure this will happen over time.
What do you like best?
The flexibility of adding whatever feature sets you want to each instance of your community is amazing. Its not bogged down with every conceivable feature in the base platform making it much quicker to load and manage.
What do you dislike?
I wish it had an easier way to embed certain groups into other sites etc.
Tribe Community Platform has allowed us to create an online community for retail professionals under our brand. This community, complete with social media-type features such as activity feed, user profile, and discussion system, allows us to connect the members as well as empower them to help each other. It is getting managed by our community management team; however, our whole team contributes to community development.
Pros and Cons
Social media type design.
Modular apps to extend the functionality of the community.
API and Web-hooks
Deep integration with widgets.
Mobile app
Better analytics
