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Overview is a Canadian voice-over-internet protocol (VoIP) which provides a vast range of standard telephony features. Headquartered in Montreal, Canada, it also has enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries.



  • Employee Directory
  • Call Recording
  • IVR / Voice Recognition
  • Web Conferencing
  • IVR / Voice Recognition
  • Web Conferencing
  • Ring Groups
  • Call Routing
  • Voicemail Transcription
  • Call Recording
  • Access Controls/Permissions
  • Interactive Voice Response (IVR)
  • SIP Trunking
  • Auto Dialer
  • Predictive Dialer
  • Reporting/Analytics
  • Phone Key Input
  • Web Conferencing
  • Ring Groups
  • Virtual Extensions


  • Deployment: Cloud Based, Web Based, SaaS Based


  • Documentation Users

Available Support

  • Live Support
  • Online

Language Support

  • English

Company Details

  • Company Name:

  • Headquarter: Canada

  • Full Address:


It is a powerful software that gives lots of options and functionality with VOIP. It is lean and does not have a lots of bulk so it can be used over phone lines without using lots of bandwidth. The wiki is helpful and the customer service has always been willing to help. It is great that you don’t need to purchase customized equipment to use Now with the self isolation it has been great to have the option to forward the phone numbers.

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Features are good, price point is very good, they keep adding new features gradually as time passes. The core PBX is sufficiently feature rich to use for modest size deployments (20-ish handsets) and if you need something bigger/fancier then just deploy a PBX Cloud Hosted VM and use VoipMS as your sip trunk provider to feed service to your custom PBX. Support team is responsive to email support queries. Overall the offering is excellent value. Once deployed it tends to “just work” very consistently / reliably.

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If you need support then you have to use messages only witch is slow they might have a phone support but I have not seen it useful other then sales. Witch it would have a provisioner for IP Phones.

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The have a long laundry list of feature requests but haven’t seen any movement of some things for years. Not a pretty interface so non-technical people might need to do a bit of reading on the internet to follow articles on how to set things up. For any company with a technical person on staff, should be simple to set up.

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You need to know what you are doing, but this is easily the most powerful voip service out there. Also the cheapest! We’ve been with them for about 8 years now and are very happy.

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