The weave is a software solution that comes with a web-based phone system. It includes a two-way texting function, customer insights, payment processing, etc. It was built to guide businesses with customer growth and communication. With weave, you get a business line with 10 Yealink phones. These phones come with call recording, tracking, and forwarding capabilities.
- Audio Calls
- Call Recording
- Call Routing
- Contact Management
- Discussions / Forums
- IVR / Voice Recognition
- Mobile Access
- Review Request
- Task Management
- Third Party Integrations
- Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android
- In Person
- Live Online
Company Name: Weave
Headquarter: United States
Overall: Our experience has been great. Customer service is easily accessible and ready to help you. It has cut back on our time spent reminding people of their appointments and made communication with our patients so much better!
Pros: We love that we are able to easily text our patients about upcoming appointments, when their glasses or contacts are ready, and just communicate in general! It saves us a lot of time and in this age of texting, our patients love it too!
Cons: The only thing that we don’t like about the software is the ability for the software to make phone calls for us to the few people who don’t receive or want to receive text messages. We are a practice with older patients and some of them just don’t do text messaging.
Overall: Weave has been a big help with our practice. It has smoothed many things out for us in the normal office setting.
Pros: I love the ease of texting feature. Most patients these days would rather answer a text at their convenience than a call.
Cons: The confirmations weren’t working well with weave so we switched to another software for this. Looks like it is a patient problem about phone numbers changing constantly.
Great experience, great to be able to access all systems from the app and great to have the phones so integrated with our software. Makes patient communication very efficient and more personalized.
Weave app is easy to access from home. Lots of platforms and features to improve office systems and communicate with patients.
Some integration issues initially but customer service has been very helpful in getting our office set up. I have heard that some offices have issues with the phones occasionally, but this has not been the case yet in my own experience.
What do you like best?
Weave is incredibly easy to use – almost exactly like a smartphone, as they intended. Our patients receive timely reminders and can communicate effectively with us, making missed or skipped appointments minimal. Weave has implemented a “wellness form” for the duration of the pandemic which allows us to easily screen patients before they’ve even come for their appointment, keeping our staff and patients safer. The two-way texting feature has been great for our patients, and if patients call that number, it’s set to automatically redirect to our phone line.
What do you dislike?
When a patient opts out of reminder texts, they no longer receive any communications (i.e. COVID wellness forms, actual text communications, etc.) Set-up in the office did take some time, and on the first go-round, we were somehow pulling parts of info from an optometrist’s office in Arizona. One phone call and two hours later, the techs were able to fix our issue, so sometimes the fix to little things can be time-consuming.