Overview
Yotpo is a leading eCommerce marketing platform and helps many brands increase their growth. With a single platform approach, you can integrate data drive solutions and get reviews, loyalty, SMS marketing, and many other features. Brands that use Yotpo can create experiences that convert and help ins sustaining customer relationships. As a bonus, you can integrate Yotpo with different technological platforms like Google and Instagram.
Yotpo helps the brands to create referrals programs and customized rewards that can engage present customers. The software helps to make customers happy and gives them brand loyalty and referral programs. Now reward the customers for their actions and make an impact on your business as well.
Screenshot
Features
- Audience Targeting
- Campaign Management
- Communication Management
- Community Management
- Content Creation
- Content Management
- Conversion Tracking
- Customer Segmentation
- Dashboard
- Discussions / Forums
- Distribution Management
- Feedback Management
- Gamification
- Moderation
- Multi-Channel Campaigns
- 2-Way Messaging
- Analytics/ROI Tracking
- Bonus Management
- Contact Management
- Customer Segmentation
- For Customer Referrals
- Gamification
- Loyalty Cards
- Loyalty Program
- Mass Texting
- Message Personalization
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows
Training
- In Person
- Live Online
- Webinars
- Documentation
Yotpo Users
Available Support
- Phone
- Live Support
Language Support
- English
Company Details
Company Name: Yotpo
Headquarter: Israel
Full Address:
Reviews
Overall: It makes my client’s money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Pros: Yotpo is easy to install if you’re using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I’m using the incentive coupons to get more reviews with some clients and it’s awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Cons: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
Overall: I’m very pleased. I’m also impressed with the staff. They’ve been super helpful and friendly.
Pros: I loved the ability to keep everything all in one place. It’s super user friendly (although I’m still learning every day) .
Cons: Wish there were more options for email templates. Sometimes I don’t have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.
What do you like best?
Moderating reviews and replying to a customer could not be easier. We can make sure that the voice of the customer is heard and addressed in every single case. Moreover, Yotpo gathers the most used keywords related to the product which offers an immediate insight into both positive and negative trends. Profanity is immediately flagged by Yotpo, which is useful when hundreds of reviews arrive. There are useful reporting tools, but one can always download information in a CSV file as well. We always take the information we gather in Yotpo to our design team for future improvement. Gathering reviews is also made easy and effective.
What do you dislike?
There was a period of time a few years ago when the website was slow, but Yotpo has solved this and there have been no problems since.
What do you like best?
Automated customer reminders to submit testimonial, being able to set low rating threshold to approve before automatically posting, integration with Yotpo’s separate Rewards Program
What do you dislike?
Quite an expensive jump from free, entry-level tier (for 100 orders a month) to next tier of service because we only have, at most, sales in the low 100’s so mathematically, paying for the next tier doesn’t make a lot of sense right now.
It makes my client’s money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Pros
Yotpo is easy to install if you’re using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I’m using the incentive coupons to get more reviews with some clients and it’s awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Cons
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
