Overview
Are you looking for a better way to get new customers along with retaining present ones? Five Stars operates with nearly 14,000 businesses across the USA and Canada to get them new customers, on their retail store.
You can engage with your customers by sending offers, promotions, announcements in different ways. Apart from that, you get access to reporting of the customer’s visit and spend behavior.
Screenshot
Features
- Activity Tracking
- CRM
- Customer Activity Tracking
- Customer Segmentation
- Dashboard
- Debit/Credit Card Processing
- Discount Management
- In-Person Payments
- Loyalty Cards
- Loyalty Program
- Member Portal
- Membership Management
- No-Card Loyalty System
- Payment Fraud Prevention
- Payment Processing
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android
Training
- Live Online
- Webinars
- Documentation
FiveStars Users
Available Support
- Phone
Language Support
- English
Company Details
Company Name: Fivestars Loyalty
Headquarter: United States
Full Address:
Reviews
Overall: As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.
Pros: I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.
Cons: There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.
Overall: Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Pros: FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a “problem customer”, that can be noted for any employees). It’s super easy for the customers to use, too. All they have to do is type in their number, and they’re done on their end.
Cons: With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.
What do you like best?
Fivestars is a very neat little rewards program that we use at our company. It is easy for customers to manage their points and see what kinds of rewards they can redeem with those points. The purple color scheme is also very sleek looking (and a huge plus for me as it’s my personal favorite color).
What do you dislike?
It’s a rewards program, there’s nothing to dislike here. Unlike other rewards programs that might harass you through phone calls or too many emails, Fivestars is very classy and simple. The only thing that I can think of that could use improvement is that there’s no real way to integrate it fully into our system to use them simultaneously so sometimes things are missed.
What do you like best?
so easy to use and have a gift card sent
What do you dislike?
I did not dislike anything, I received an email that I received a gift card from my employer and went on the site and accepted.
