Increase your customer loyalty with a platform where your customers can interact and engage. You can reward your dedicated customers and start advocacy through this online community. Use your customer advocates’ knowledge and hands-on experience through word-of-mouth marketing and get new leads.
- Activity/News Feed
- Advertising Management
- Communication Management
- Community Management
- Content Management
- Data Security
- Discussions / Forums
- Event Management
- Feedback Management
- Group Management
- Ideation / Crowdsourcing
- Media Library
- Member Directory
- Deployment: Cloud Based, Web Based, SaaS Based, Installed - Mac, Installed - Windows, iPhone / iPad, Android
- In Person
- Live Online
Higher Logic Users
- Live Support
Company Name: Higher Logic
Headquarter: United States
Overall: HL community allows our members to engage each other across the country – and across generations (we’ve actually had posts from members in their 80s and 90s – so you know the ease of use is there!) HL community also allows us better communications and project organization. (the competing product we use in this is Board BookIt.)
Pros: Ease of use for Open Forum communications is great We have used extensively in our governance and it really organized and standardized our committee work. Ability to integrate with Abila product Abiilty to aid our chapters
Cons: I wish the libraries were easier to use – like Windows Explorer (does that show I’m old and not yet used to Sharepoint?) Wish you could duplicate “events” in the calendar like committee meetings. Wish the libraries were like google docs/share point and could be worked on collaboratively.
Overall: I learned I have no unique questions! But the great news is that the community really comes together to share their experiences and answers. Every question I’ve had I found answers on HUG.
Pros: I love how easily configurable this platform is and how extensively I am able to customize our brand through customization. We chose to integrate directly using activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.
Cons: Lack of localization. As a global organization of 1.2 million members in over 180 countries, we support multiple languages (including English, Italian, Spanish, Korean, French, Portuguese, Japanese, Swedish). No being able to provide the platform in multiple languages gates off members that we would otherwise like to engage.
What do you like best?
It’s easy to navigate and it’s custumizable. It has a lot of different features. It’s a great place to communicate with others, share ideas, find resources, and talk to industry experts. Users can earn points for the completeness of their profile and engaging in the community, which helps motivate the users to use it more frequently.
What do you dislike?
It has some limits on customizing. There are a lot of different features, it can be a little confusing at times. However, the more you use it, the easier it gets.
What do you like best?
Higher Logic manages to offer the features that you want in an online community platform, but without gumming it up with extra modules that add little. Plus, they back up the platform with fantastic educational tools and support functions. Have been a customer for more than five years now and they continue to make incremental improvements that make it a more sturdy product while also adding new features that deliver larger leaps in performance.
What do you dislike?
Reporting functionality continues to move in the direction I like, but it could still be easier to grab data in a hurry.
It’s been good since going live with our users. The implementation was shaky, but we got through it together with the Higher Logic team. Now that we’re live, I can’t imagine using our old system, or anything else. It does what we need to keep our customers engaged, connected and knowledgeable.
We’ve been live about a year and our staff and customers love the Qualifacts Community powered by Higher Logic. The system is head and shoulders above our previous system. We have created communities by user persona and state. It’s our central documentation and resource site. Customers are engaged, and have started doing a lot of self-support.
The CMS is capable, but quirky. I still get confused trying to arrange content blocks and creating content. The email/automation rule process isn’t well designed for sending one-off messages, or even recurring, but unscheduled messages like system status updats.