Overview
NiceJob was built for B2C agencies and SaaS companies. It is the simplest way you can use to increase your customer loyalty and create advocates. The software tells you who your biggest fans are and find out any opportunities for regular business. There is no contract required, and it comes with a 14-day free trial.
Screenshot
Features
- Account Alerts
- Account Management
- Activity Tracking
- Activity/News Feed
- Analytics/ROI Tracking
- Behavioral Analytics
- Blogs
- Brand Management
- Calendar/Reminder System
- Campaign Management
- Categorization/Grouping
- Communication Management
- Complaint Monitoring
- Content Analytics
- Content Management
- Customer Feedback
- Sentiment Analysis
- Corporate Reporting
- Dashboard
- Social Networks Monitoring
- Social Media Management
Specifications
- Deployment: Cloud Based, Web Based, SaaS Based, iPhone / iPad
Training
- In Person
- Live Online
- Webinars
- Documentation
NiceJob Users
Available Support
- Phone
Language Support
- English
Company Details
Company Name: NiceJob
Headquarter: Canada
Full Address:
Reviews
Overall: When I think about leaving review, it has more significant now that I’m at a business owner my reviews are getting an off a lot of traction, so much so that hey Review can seem to say 1000 words more than a photo ever could. With any service based business, gathering reviews is paramount. NiceJob has fit that need for us and have become an essential aspect of our business growth and development.
Pros: Clearly, the ease-of-use and seamless integration between our CRM and their service. And quite literally the cost versus the benefit is clear, worthwhile, and actually beneficial.
Overall: Excellent customer service. They have improved the software substantially while we have been using it.
Pros: It’s a well thought out software and is improving with time.
Cons: I am unable to give a partial refund when using the Wepay payment method.
What do you like best?
It’s fully automated, and I no longer have to spend time each week to manually send out emails or follow up. It also auto-post to our integrated social media site – truly an automated function end to end.
What do you dislike?
Not so much a dislike, but something to monitor. Depending on which software you integrate with, be careful on the tag you have on your customer profiles to enter into the campaign. We found out a year later that the tag set up by the two vendors were all lower case therefore ours was not working as we use all uppercase. The tags are case-sensitive.
What do you like best?
I like the process of getting the reviews, most notably the texting and follow-up with my customers.
What do you dislike?
Right now, I can’t integrate Nice Job with my CRM system, which is The Customer Factor, but I know they’re in the process of finishing the framework for this integration.